We have compiled a comprehensive list of FAQs (Frequently Asked Questions) for your convenience. However, if you have any further questions, you always have the option to Contact us at any time.

Is it safe to use my credit card or debit card at Circus Poker?

Yes, absolutely. We use the best available security measures available today, such as latest Firewall technology and RSA encryption to make sure that delicate information remains 100% secure with us. In fact, using your credit card at the Circus Casino is much safer than using it at your local department store. For further information, visit our Security section.

How do I make a deposit to my account?

In order to make a deposit you must first download the Circus Poker software. For complete step-by-step instructions on downloading and installing Circus Poker, go to the Getting started section. You then need to open your real money account. After you receive your real-money username and password, you are ready to make a deposit into your Circus Poker account.

  • Start the Poker program, and select the "Real money mode" option.
  • Enter your real username and password in the Login window.
  • Select "Cashier" from the bottom left corner of the lobby followed by pressing the "Deposit" button.
  • Select deposit method.

How long does it take to process my deposit?

Debit and Credit card deposits are processed instantly and the funds are made available in your poker account.

For full details of all payment options please visit our payment methods section.

How do I withdraw my winnings?

To withdraw money from account go to Cashier and select the "withdraw" button.

If you have made Debit or Credit cards deposit(s) using a Visa card prior to your withdrawal, the money you now wish to withdraw will be refunded to your card. If you have deposited via MasterCard, Maestro, Diners or Solo cards your withdrawal cannot be processed to your card and an alternative method must be selected. For full details of this and all other withdrawal options please see our payment methods section.

You can track the status of your withdraw requests by entering the cashier and selecting the "Transaction history" screen. The status column in this screen identifies each transaction's exact phase.

What is the "pending withdraws" screen?

Once you make a withdrawal, your withdraw request is pending to be processed by our financial department. By entering the "Pending Withdraws" screen in the "Withdraw" section in the cashier you can view all your Withdraw requests that are waiting to be processed.

Generally no withdraw request will be processed before 1 business day of making the request so that you can cancel withdraw requests while the transaction has not been processed, and return the amount back to your casino account, so you can go ahead and play.

How can I follow up financial transaction operations?

The Cashier's 'My Account' section stores a complete history of all your financial actions, such as withdraws and deposit requests.

How much can I deposit to my Circus Poker balance?

Please see our payment methods section for full details.

What is Verified by Visa?

Verified by Visa is an additional layer of security that helps protect legitimate cardholders from unauthorised use of their bankcard. This is a scheme set up by Visa, though your bank will implement the scheme on behalf of Visa.

If you have any questions relating to this scheme, please contact your card issuer directly or visit http://www2.visaeurope.com/personal/onlineshopping/verifiedbyvisa/main.jsp

How do I sign up to Verified by Visa ?
You can do this when you attempt to deposit to your account, if your bankcard issuer is part of the Verified by Visa scheme. You will be given the option to register before your transaction is complete. Alternatively, please contact your bank and they will complete the registration on your behalf.

What if I don’t want to sign up to Verified by Visa ?
You have the option to sign up to use the Verified by Visa scheme. However, if your card issuer is a part of the scheme and you choose not to sign up to Verified by Visa, you will not be able to use this bankcard at our casino. You may, of course use any of our others deposit methods. Please see the Payment method section should you have any queries.

What if I’ve forgotten my Verified by Visa password?
If you forget your Verified by Visa password, you can use the “Forgotten Password” link on the Verified by Visa deposit confirmation screen. Alternatively, contact your bankcard issuer directly and they should assist you further.

What is MasterCard SecureCode?
MasterCard SecureCode is an additional layer of security that helps protect legitimate cardholders from unauthorised use of their bankcard. This is a scheme set up by MasterCard, though your bank will implement the scheme on behalf of MasterCard

If you have any questions relating to this scheme, please contact your card issuer directly or visit http://www.mastercard.com/us/personal/en/cardholderservices/securecode/index.html

How do I sign up to MasterCard SecureCode ?

You can do this when you attempt to deposit to your account, if your bankcard issuer is part of the MasterCard SecureCode scheme. You will be given the option to register before your transaction is complete. Alternatively, please contact your bank and they will complete the registration on your behalf.

What if I don’t want to sign up to MasterCard SecureCode ?
You have the option to sign up to use the MasterCard SecureCode scheme. However, if your card issuer is a part of the scheme and you choose not to sign up to MasterCard SecureCode, you will not be able to use this bankcard at our casino. You may, of course use any of our others deposit methods. Please see the Payment method section should you have any queries.

What if I’ve forgotten my MasterCard SecureCode password?
If you forget your MasterCard SecureCode password, you can use the “Forgotten Password” link on the MasterCard SecureCode deposit confirmation screen. Alternatively, contact your bankcard issuer directly and they should assist you further.

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